Work Experience

• Nov 2024 - Present

  Villanova College

  Casual Relief + Placement

  Casual Relief:

  • Casual relief in the IT department while continuing with uni

  Placement:

  • Placement project was beginning the migration process from SCCM to Intune
  • Required careful documentation of current systems and assessing the feasability of moving to an Intune/Autopilot environment.
  • Worked closely with different members of the department to gain access and assessing what improvements could be made for the new system.

  Key Experiences and Takeaways:

  • Gained more experience in the Azure ecosystem, exposing me to AzureAD (Entra) and Intune.
  • Important lessons in taking careful note of what is currently in place, how it works, and how to migrate functionality to new platforms.
  • Gained further understanding on the importance of documentation, and how it can be used by future staff members to understand the new environment.
  • Important experience gained in doing in-place migrations without affecting the end-user experience and functionality of current systems.

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  Oct 2022 - Feb 2023

  St Pauls School

  System Administrator

  System Administrator Role:

  • Became more experienced in scripting languages, and streamlining legacy scripts in use.
  • Continually worked on improving my knowledge in Python, Powershell, and Bashscript for automation tasks, and small projects.
  • Assisted in streamlining SDS (Student Data Sync service) scripts, including importing new users into TASS and AD.

  Key Experiences and Takeaways:

  • There is always something to be improved upon if you look hard enough.
  • Gained significant experience in deploying Autotune and Intune, as well as how AzureAD works under the hood.

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  Aug 2020 - Oct 2022

  St Pauls School

  Information Technology Officer

  Help Desk Role:

  • Assisted students and teachers with level 1 and 2 issues, and logged warranty jobs. Continued triaging until issue was resolved.
  • Gained experience in cloud-based solutions in the enterprise environment, namely AWS. I was able to apply some of the teaching for my homelab setup.
  • Gained more experience in Azure ecosystem, SCCM deployment, and networking.

  Key Experiences and Takeaways:

  • Working in a larger group to cover more ground
  • The importance of relationships with end-users and suppliers to get issues sorted in a timely manner.
  • Much more experience in networking (both Cisco and Unifi), and configuration in an enterprise environment.

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  Mar 2020 - Jul 2020

  Villanova College

  Information Technology Officer

  Help Desk Role:

  • Performed repairs and troubleshooting for both students and teachers.
  • Logged warranty claims with suppliers and triaged with parents and students during this process.
  • Collaborated with IT team on installing and configuring equipment inside a new building.
  • Assisted contractors with installation of Salto Systems and improved on existing configuration throughout school.

  Key Experiences and Takeaways:

  • Became more comfortable and confident in an end-user facing role.
  • Experience in a professional team environment, learning of the strengths and weaknesses that come with it.
  • Gained first-hand experience using ticketing software (LanSweeper), and using it as a powerful tool for organisation.