Performed repairs and troubleshooting for both students and teachers.
+
+ Logged warranty claims with suppliers and triaged with parents and students
+ during this process.
+
+
+ Collaborated with IT team on installing and configuring equipment inside a new
+ building.
+
+
+ Assisted contractors with installation of Salto Systems and improved on existing
+ configuration throughout school.
+
+
+
+ Key Experiences and Takeaways:
+
+
Became more comfortable and confident in an end-user facing role.
+
+ Experience in a professional team environment, learning of the strengths and
+ weaknesses that come with it.
+
+
+ Gained first-hand experience using ticketing software (LanSweeper), and using it
+ as a powerful tool for organisation.
+
+
+
+
+
+
+
+
+
+
+
+
St Pauls School
+
Information Technology Officer
+
+
+ Help Desk Role:
+
+
+ Assisted students and teachers with level 1 and 2 issues, and logged warranty
+ jobs. Continued triaging until issue was resolved.
+
+
+ Gained experience in cloud-based solutions in the enterprise environment, namely
+ AWS. I was able to apply some of the teaching for my homelab setup.
+
+
+ Gained more experience in Azure ecosystem, SCCM deployment, and networking.
+
+
+
+ Key Experiences and Takeaways:
+
+
Working in a larger group to cover more ground
+
+ The importance of relationships with end-users and suppliers to get issues
+ sorted in a timely manner.
+
+
+ Much more experience in networking (both Cisco and Unifi), and configuration in
+ an enterprise environment.
+
+
+
+
+
+
+
+
+
+
+
St Pauls School
+
System Administrator
+
+ System Administrator Role:
+
+
+ Became more experienced in scripting languages, and streamlining legacy scripts
+ in use.
+
+
+ Continually worked on improving my knowledge in Python, Powershell, and
+ Bashscript for automation tasks, and small projects.
+
+
+ Assisted in streamlining SDS (Student Data Sync service) scripts, including
+ importing new users into TASS and AD.
+
+
+
+ Key Experiences and Takeaways:
+
+
There is always something to be improved upon if you look hard enough.
+
+ Gained much more experience in deploying Autotune and Intune, as well as how
+ AzureAD works under the hood.
+
+
+
+
+
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